Support

Stuck, or a file that won’t come back? We’re happy to help.

• Email [email protected] with the file name, your camera model and what you saw. Copying the “Technical log” from the results page helps a lot.
• For refunds, include the email address on your receipt. Refunds

Before you write

• Use Chrome, Edge or Safari on a Mac or Windows computer.
• Copy the .RSV from the card to your computer first, then choose that copy.
• A file that shows 0 bytes is empty: the camera never wrote the recording into it.
• Make sure there’s free space at least the size of the clip where you save the repaired file.